Please see whether the following procedures below can solve the issue before contacting us:
• contact your credit card company to see whether they may have blocked the card
• double check that the credit card details are entered correctly on your account
Once everything is checked please email email@example.com or call us during business hours (9am-5pm PST M-F, closed on weekends and Canadian holidays) at 1-855-769-9663 ext. 101 and have your order ID# handy so that we can help to get the issue resolved.